Important Information
Policies
To help make your stay at The Rock Hotel in Nuwara Eliya as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear and simple guidelines for a smooth hillside stay.
Check-in / Check-out
- Check-in: From 2:00 PM
- Check-out: Until 11:00 AM
- Late arrivals are accommodated through the 24-hour front desk.
Identification & Age
- Guests are required to show valid ID at check-in.
- Minimum age for check-in is generally 18 years.
Children & Extra Beds
- Children are welcome at The Rock Hotel.
- Extra beds or cribs may be available upon request, depending on room type and availability.
Pets
- Pets are not allowed at this property.
Smoking
- Designated smoking areas may be available; rooms are non-smoking.
Payments & Deposits
- Major credit cards and cash are accepted.
- Deposits are not typically required, but some bookings may request advance payment depending on platform or rate plan.
Cancellation Policy
- Cancellation terms vary by room type and booking source.
- Flexible rates often allow free cancellation up to a certain date, while non-refundable rates are charged in full. Guests are advised to review their booking confirmation for details.